SHIPPING & RETURNS
SHIPPING POLICY
All orders are dispatched from the United Kingdom.
Please allow 5–7 business days for your order to be processed and dispatched. Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Delivery times may vary depending on your location and courier service. During product launches, promotions, or periods of high demand, dispatch times may be slightly longer.
Brawnsmith is not responsible for delays caused by customs, postal services, or circumstances outside of our control.
RETURN & EXCHANGE POLICY
RETURNS
If you are not happy with your order, you may request a return within 14 days of receiving your item.
To be eligible for a return:
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Items must be unworn, unwashed, and unused.
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Items must be returned in their original condition with all tags attached.
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Proof of purchase is required.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Once your return has been received and inspected, any approved refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
EXCHANGES
If you require a different size, please contact us as soon as possible. Exchanges are subject to stock availability.
FAULTY OR INCORRECT ITEMS
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and photographs of the issue.
Where an item is confirmed to be faulty or incorrect, Brawnsmith will provide a replacement, exchange, or full refund in accordance with your statutory rights.
CONTACT
For all shipping, returns, and exchange enquiries, please contact: